Lost or Stolen ATM/Debit Cards
If you have a lost or stolen Family Savings ATM/Debit card, you may do one of the following immediately:
- Contact Family Savings Debit Card Department at 256-543-9530 or 888-311-3728
- Use NetTeller online account access to block your card. Simply login using your online credentials and click settings. Choose ATM/Debit Card. You may block one or more of your cards using this method.
- Contact 1-844-484-0049
After business hours:
- Call 1-844-484-0049
- Call 256-543-9530 and follow the prompts to block the lost debit card by phone.
A replacement ATM/Debit Card may be obtained by visiting your nearest Family Savings branch office during normal operating hours.
Lost or Stolen Visa Credit Cards
If you have a lost or stolen VISA Credit Card, contact Elan Customer Service at 1-800-558-3424 immediately.