Scams can happen by phone, email, text, or online. Learn how to spot warning signs, protect your information, and know what to do if something doesn't feel right.
Report Suspected FraudExplore Common ScamsAt Family Savings Credit Union, helping members protect their accounts is a priority. Fraudsters are constantly changing their tactics, but knowing what to look for can help keep your money and personal information safer.
Family Savings will never ask for your online banking password. Do not share a PIN, password, or one-time security code in response to an unexpected phone call, text, or email. If you're unsure, stop the conversation and call us using a number you know is legitimate.
If you notice suspicious account activity, receive a concerning message, or believe your account information was compromised, contact Family Savings promptly.
Call to report suspicious activity on an account or card.
Direct line for suspected fraud questions or concerns.
After-hours assistance for Visa debit or credit card fraud.
For the latest credit union-specific warnings, visit our Fraud Alerts page.
Scammers may pretend to be a business, government agency, family member, or even your credit union. Watch for these common tactics.
A message says your account is locked or urges you to click a link immediately. Don't click unexpected links. Navigate to the official site or app yourself.
A caller claims there's fraud on your account and requests a code or money transfer. Hang up and call FSCU directly. Caller ID can be faked.
A familiar-sounding voice urgently asks for money. Verify the request through another contact method. Voices and videos can be imitated.
Someone sends you a check and asks you to send part of the money back. Don't forward the funds. Available funds don't prove a check is legitimate.
An online contact builds trust and then asks for money or promotes a guaranteed investment. Be wary of pressure, secrecy, or promised returns.
A criminal uses your information to access existing accounts or open new ones. Review activity and alerts regularly and investigate unexpected changes.
You don't have to be a cybersecurity expert to take meaningful steps to protect yourself.
Use a different password for each important account. A reputable password manager can help.
Use additional sign-in verification when available, especially for email and financial accounts.
Avoid unexpected links, QR codes, downloads, and attachments, particularly in urgent messages.
Install updates for your phone, computer, browser, and applications.
Review transactions and set up available alerts to catch unfamiliar activity early.
Reach the person or organization using a phone number or website you already trust.
Act quickly. The sooner you respond, the better the opportunity to limit additional harm.
No. Family Savings Credit Union will never ask you to share your online banking password. Don't provide passwords, PINs, or one-time security codes to an unexpected caller or message sender.
Scammers can imitate legitimate fraud alerts. Don't click unexpected links or share sign-in codes. If you are uncertain, contact FSCU using an official number rather than a number supplied in the suspicious message. See our Fraud Alerts page.
Stop interacting with the page. If you entered a password, change it through the official website or app. If you shared account or card information, call Family Savings promptly. If you installed software, have the device checked for malware.
Visit IdentityTheft.gov for a personalized recovery plan. Consider placing a security freeze with the three major credit bureaus and monitor your accounts for unfamiliar activity.
Call Family Savings at 888-311-3728 or the Fraud Analyst at 256-439-5915. You can also visit a Family Savings branch.
Stay informed about new schemes and learn additional ways to protect yourself.
Information about warnings and scams affecting Family Savings members.
Fraud and cybersecurity education, including resources for credit unions.
Easy-to-follow practices for online safety and account security.
Learn how to recognize, avoid, and report common scams.
Cybersecurity matters all year long. If something doesn't feel right, contact us. We'd rather help you verify a concern than have you take an unnecessary risk.
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