01/11/2021
All branch lobbies will reopen on Wednesday, January 13th. We will continue to maintain the same guidelines we have been practicing, including face coverings required, and social distancing in the branches. Extended services are still available through our drive-thrus for your safety and convenience.

01/04/2021
We are experiencing an overwhelmingly high volume of calls today, mainly due to stimulus check inquiries. We would like to apologize for the wait times and any inconvenience this has caused you. We would also like to reiterate to our members that we unfortunately have no control over the deposits, and are posting them as quickly as the IRS sends them to us.
We encourage you to utilize our online and mobile banking services during this time as a very convenient alternative to calling our call center. You can view deposits, as well as pending deposits both online and on mobile banking.
Please visit ob.familysavingscu.com to access our online banking.


12/10/2020
Due to the recent uptick in COVID-19 cases
Beginning Monday, December 14th, our lobbies will be closed.
Our Drive-Thru will be full-service, including CO-OP Shared Branching Transactions.
Our Night Deposit will be checked several times throughout the day for any deposits/payments that may have been made.
We encourage our members to utilize our Mobile App, Online Banking or contact our call center at 888-311-3728 for assistance.






09/01/2020

All Branch Lobbies Opening Thursday, September 3rd

We are happy to announce that all Family Savings Credit Union branch office lobbies will open and serve members beginning September 3rd.  We understand that many of our members are limiting face to face activities outside of the home, so we encourage you to continue to utilize our ATMs, drive thru’s, and electronic banking services to manage your daily finances.


All branches will have new guidelines in place to ensure the health and well-being of our members and employees. Staff will be wearing face masks, and we encourage you to do the same.


When visiting our branch lobbies, here are a few things to remember: 

  • We are allowing a limited number of members inside the branch at a time in order to comply with social distancing standards. If we are at capacity, you may be asked to wait outside or in your vehicle until an available spot inside comes open.
  • We have placed social distancing decals in our lobbies approaching the teller line. Please adhere to the 6 foot social distancing suggestions. Access to lobby seating, coffee, water, and public restrooms will not currently be available.
  • We have installed safeguards at our teller lines and member services offices for extra protection. Employees will be cleaning throughout the day, and our nightly cleaning crew will be sanitizing and disinfecting each branch as well.

If you have any additional questions, please view our FAQs below, or give us a call at 1-888-311-3728.



Frequently Asked Questions

Can I come in the branch for my transaction?

Yes, branch lobbies are open for teller transactions and other in-person member assistance.

Do I need to make an appointment to visit the branch?

No. Appointments are not being made at this time for in branch transactions.

Will additional services still be offered in the drive thru?

Yes, we will continue to provide services in the drive thru such as debit card issuance, official checks, and statement printing.

How many members are allowed in the branch at a time?

The number of members allowed inside will vary and is based on the size of the branch.

Can I still use online banking or the mobile app for my transactions?

Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible. Drive thru’s, ATMs, and electronic banking services are in full swing!

I prefer to use the lobby for my transaction. Are there restrictions for going inside?

A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. If the branch has reached capacity you will be asked to wait outside until a space opens up.

Who is allowed inside the branch?

If possible, only the person conducting the transaction is allowed in the branch.

Do I have to wear a face mask to come inside the branch?

Yes, wearing a face mask is a requirement at this time in compliance with the state wide mandate.

What are your hours of operation?

Hours vary by branch and are listed on our website. Branches will all resume their normal business hours. Click here for hours of operation

How long will Family Savings have limited capacity in the branches?

We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.

What is Family Savings doing to prevent the spread of coronavirus?

Acrylic safety guards have been installed at each teller station and Member Service Representative desk, and all member facing staff are required to wear face masks. Employees are cleaning throughout the day, and our nightly cleaning crews will continue to sanitize and disinfect each branch as well. In addition, we are educating employees on best practices recommended by the CDC.


07/14/2020

Re: Positive COVID-19 Test Confirmed for Employee

We were recently informed an employee has tested positive for COVID-19. This employee last reported to work on Wednesday, July 8, 2020, at our Scottsboro location before seeking medical treatment and is now in self-quarantine.

Please know we have protocols in place to handle situations such as this, so we can quickly notify those who may have had contact with the affected individual. Our top priority is to keep our employees and members safe. We have notified employees and/or individuals who may have had contact with this coworker and have asked them to self-quarantine. We have also alerted members of the Scottsboro Branch who may have visited the branch during the week of June 16th.

Earlier this month as part of our COVID-19 readiness plan we increased our sanitation procedures and frequency of cleanings, as well as ensured staff had necessary protective gear and sanitation supplies at their disposal as part of our precautionary measures. However, with this recent news, we have also taken additional steps to reduce further exposure by thoroughly cleaning all workstations and surrounding areas of the building and limiting access to only those necessary. We are also working with local and public health authorities and will continue to follow their protocols as well as guidelines suggested by the CDC.

We strongly encourage you to continue to use the many electronic services we offer, but if you find it necessary to visit the Scottsboro branch, the drive-thru will be open from 8:00 am-4:30 pm, Mon. Tues. Thurs. and Friday and Wed. 8:00 am - 12:00 pm. Our call center hours are Mon.- Thurs. 7:30 am- 5:00 pm and 7:00 am-5:00 pm on Fridays.

FSCU will update members via email and COVID-19 Updates on our website.


07/13/2020
Re: Positive COVID-19 Test Confirmed for Employee

We were recently informed a Family Savings CU employees has tested positive for COVID-19. This employee last reported to work on Tuesday, July 7, 2020 at our Hiram location before seeking medical treatment and is now in self-quarantine. Our thoughts are with this employee and their family. For privacy reasons, the individual's name will not be shared.

Please know we have protocols in place to handle situations such as this, so we can quickly notify those who may have had contact with the affected individuals. Our top priority is to keep our employees and members safe. We have notified employees and/or individuals who may have had contact with this coworker and have asked them to self-quarantine.

Earlier this month as part of our COVID-19 readiness plan we amped up our sanitation procedures and frequency of cleanings, as well as ensured staff had necessary protective gear and sanitation supplies at their disposal as part of our precautionary measures. However, with this recent news we have also taken additional steps to reduce further exposure by thoroughly cleaning all workstations and surrounding areas of the building and limiting access to only those necessary. We are also working with local and public health authorities and will continue to follow their protocols as well as guidelines suggested by the CDC.

Rest assured we have plans in place to minimize business interruption, as our goal is to provide you with the service you know and expect. Our plan is to keep the drive-thru open at the Hiram location for your convenience until further notice. However, we strongly encourage you to continue to use our many electronic services and contact the call center to conduct transactions. Our call center may be reached
at 888-311-3728. Their hours are Mon.-Thurs. 7:30am- 5:00pm and 7:00am-5:00pm on Fridays. Our lending department may be reached at 1-844-372-8562. We apologize for any inconvenience this causes you, but our top priority is the health and safety of our members and employees. If you think you have been exposed to COVID-19 call your healthcare provider immediately and separate yourself from others.

Family Savings Credit Union is committed to serving you. Continue to check your emails from us and/or visit our website for additional updates.

Sincerely,
Monte J. Hill
President/CEO
Family Savings Credit Union

07/08/2020
ALL BRANCHES DRIVE-THRU ONLY UNTIL FURTHER NOTICE -

Out of an abundance of caution due to the increase in COVID-19 cases and for our members, employees and community’s health and safety, Family Savings will once again be closing our lobby and offering services by drive-thru only until further notice. Members from our new Anniston Branch ONLY should call 256-831-7180 for assistance. All other branches should call the call center for assistance with services not provided through mobile, online or the drive-thru. Please note that CU Shared Branching transactions will continue to be allowed through the drive thru.

We would like to remind members that they have access to their accounts through online and mobile banking. Please see more information on services and how to enroll/apply below:

We encourage all members who are not enrolled in the following services to enroll now:
- Online/Mobile Banking – Enroll online or through our mobile app via a smartphone. By enrolling in online/mobile banking, you will have access to mobile check deposit, account transfers, transaction history, stop payments, debit and credit card controls and more. 
- Online Loan Payments – Pay Family Savings CU loans from funds from another institution. Register your other account or debit/credit card and even set up monthly automatic payments.
Online Bill Pay – Family Savings Free online BillPay is set up through online banking and may be accessed by the FSCU mobile app to schedule payments to companies and individuals. You may send payments electronically or by check to pay bills one-time or monthly.
EStatements/eDocuments – Allow members to view current & past statements as well as important notices and end of the year documents.
ATM/Debit Cards – Be sure to have an active debit card with a PIN # that you may use to make purchases, online orders and use to withdraw cash at any ATM. Visit any branch location to get an instant issued & activated card. You may design a personalized card HERE.
- ATM Deposits and Night Drop Deposits – Branches that accept ATM deposits include: Gadsden ATMs #1 and #2, Rainbow City, Rockmart, and Hiram. All of our branch locations have Night Drop Boxes.
- Loans  – Members do not have to visit a branch to get a loan with Family Savings. You may apply for a loan online or by phone at 1-844-372-8562. A loan specialist will contact you to discuss your application and if there are any additional items needed, most can be sent by you snapping a photo and sending securely through our online portal. Once the loan is approved, we can send your loan documents electronically using DocuSign. Once the signed documents are received, we can deposit the loan proceeds into your account.   
 
These remote banking services will help you manage your finances during this interruption in regular, in-person services.

Please click on the hyperlinks above to learn more about each of these services and enroll online or by using our mobile app. If you need assistance with any of these services or have questions, please call 1-888-311-3728.

Wishing you and your family continued health and well-being.

All the Best,

Monte J. Hill
CEO/President
Family Savings Credit Union


07/06/2020

Rainbow City Branch is Drive Thru only until further notice.

 07/06/2020

Positive COVID-19 Test Confirmed for Four Employees

We were recently informed four employees have tested positive for COVID-19. These employees last reported to work on Thursday, July 2nd, 2020, at our Rainbow City branch location before seeking medical treatment and are now in self-quarantine.

Please know we have protocols in place to handle situations such as this, so we can quickly notify those who may have had contact with the affected individuals. Our top priority is to keep our employees and members safe. We have notified employees and/or individuals who may have had contact with these coworkers and have asked them to self-quarantine. We have also alerted members of the Rainbow City branch who may have utilized the branch area during the week of July 2nd where these individuals may have had contact with members.

Earlier this month as part of our COVID-19 readiness plan we increased our sanitation procedures and frequency of cleanings, as well as ensured staff had necessary protective gear and sanitation supplies at their disposal as part of our precautionary measures. However, with this recent news, we have also taken additional steps to reduce further exposure by thoroughly cleaning all workstations and surrounding areas of the building. We are also working with local and public health authorities and will continue to follow their protocols as well as guidelines suggested by the CDC.

Rest assured we have plans in place to minimize business interruption, as our goal is to provide you with the service you know and expect. Our plan is to keep the Rainbow City branch open for your convenience. However, we strongly encourage you to continue to use our many electronic services and contact the call center to conduct transactions. Our call center may be reached at 888-311-3728. Their hours are Mon.-Thurs. 7:30am- 5:00pm and 7:00am-5:00pm on Fridays. Our lending department may be reached at 1-844-372-8562. We apologize for any inconvenience this causes you, but our top priority is the health and safety of our members and employees. If you think you have been exposed to COVID-19 call your healthcare provider immediately and separate yourself from others. Family Savings Credit Union is committed to serving you. Continue to check your emails from us and/or visit our website for additional updates.

FSCU will update members via email and COVID-19 Updates on our website.

 
06/24/2020
Scottsboro branch lobby is now open.


06/20/2020

Re: Positive COVID-19 Test Confirmed for Employee

We were recently informed an employee has tested positive for COVID-19. This employee last reported to work on Tuesday, June 16, 2020, at our Scottsboro location before seeking medical treatment and is now in self-quarantine.

Please know we have protocols in place to handle situations such as this, so we can quickly notify those who may have had contact with the affected individual. Our top priority is to keep our employees and members safe. We have notified employees and/or individuals who may have had contact with this coworker and have asked them to self-quarantine. We have also alerted members of the Scottsboro Branch who may have visited the branch during the week of June 16th.

Earlier this month as part of our COVID-19 readiness plan we increased our sanitation procedures and frequency of cleanings, as well as ensured staff had necessary protective gear and sanitation supplies at their disposal as part of our precautionary measures. However, with this recent news, we have also taken additional steps to reduce further exposure by thoroughly cleaning all workstations and surrounding areas of the building and limiting access to only those necessary. We are also working with local and public health authorities and will continue to follow their protocols as well as guidelines suggested by the CDC.

We strongly encourage you to continue to use the many electronic services we offer, but if you find it necessary to visit the Scottsboro branch, the drive-thru will be open from 8:00 am-4:30 pm, Mon. Tues. Thurs. and Friday and Wed. 8:00 am - 12:00 pm. Our call center hours are Mon.- Thurs. 7:30 am- 5:00 pm and 7:00 am-5:00 pm on Fridays.

FSCU will update members via email and COVID-19 Updates on our website.


06/10/2020
Employee Mask and Gloves Option
 
Employees have been given the option of wearing masks and/or gloves.

05/18/2020

All Branch Lobbies Opening Wednesday, May 20th

We are happy to announce that all Family Savings Credit Union branch office lobbies will open and serve members beginning May 20th.  We understand that many of our members are limiting face to face activities outside of the home, so we encourage you to continue to utilize our ATMs, drive thru’s, and electronic banking services to manage your daily finances.


All branches will have new guidelines in place to ensure the health and well-being of our members and employees. Staff will be wearing face masks, and we encourage you to do the same.


When visiting our branch lobbies, here are a few things to remember: 

  • We are allowing a limited number of members inside the branch at a time. If we are at capacity, you may be asked to wait outside or in your vehicle until an available spot inside comes open.
  • An employee will greet you at the door and take your temperature with a non contact thermometer. You will also be asked a series of health questions before entering the lobby.
  • We have placed social distancing decals in our lobbies approaching the teller line. Please adhere to the 6 foot social distancing suggestions. Access to lobby seating, coffee, water, and public restrooms will not currently be available.
  • We have installed safeguards at our teller lines and member services offices for extra protection. Employees will be cleaning throughout the day, and our nightly cleaning crew will be sanitizing and disinfecting each branch as well.

If you have any additional questions, please view our FAQs below, or give us a call at 1-888-311-3728.



Frequently Asked Questions

Can I come in the branch for my transaction?

Yes, branch lobbies are open for teller transactions and other in-person member assistance.

Do I need to make an appointment to visit the branch?

No. Appointments are not being made at this time for in branch transactions.

Will additional services still be offered in the drive thru?

Yes, we will continue to provide services in the drive thru such as debit card issuance, official checks, and statement printing.

How many members are allowed in the branch at a time?

The number of members allowed inside will vary and is based on the size of the branch.

Can I still use online banking or the mobile app for my transactions?

Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible. Drive thru’s, ATMs, and electronic banking services are in full swing!

I prefer to use the lobby for my transaction. Are there restrictions for going inside?

A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. If the branch has reached capacity you will be asked to wait outside until a space opens up.

Who is allowed inside the branch?

If possible, only the person conducting the transaction is allowed in the branch.

Can I bring my children in the branch with me?

No. To uphold social distancing efforts, only the person conducting the transaction is allowed in branch.

Are non-members allowed in the branch?

Only non-members wishing to establish membership or conduct limited transactions are allowed in the branch.

Do I have to wear a face mask to come inside the branch?

No, wearing a face mask is not a requirement although you are encouraged to do so.

What are your hours of operation?

Hours vary by branch and are listed on our website. Branches will all resume their normal business hours. Click here for hours of operation

How long will Family Savings have limited capacity in the branches?

We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.

What is Family Savings doing to prevent the spread of coronavirus?

Acrylic safety guards have been installed at each teller station and Member Service Representative desk, and all member facing staff are required to wear face masks. Employees are cleaning throughout the day, and our nightly cleaning crews will continue to sanitize and disinfect each branch as well. In addition, we are educating employees on best practices recommended by the CDC.



04/20/2020
For information regarding the status of IRS Economic Impact stimulus checks, please visit 
Family Savings continues to evaluate the impact COVID-19 is having on our members and employees. We appreciate your patience as we continue to make adjustments to accommodate our member’s needs. We are expecting a high volume of traffic this week due to members receiving checks near the first of the month. We strongly encourage members to use self-service options, such as mobile banking, online banking, ATMs, and night drops.

We’ve listed information below on some services that may be helpful to you during this time:

Mobile App and Online Banking
Avoid the lines and use our Mobile Deposit feature to deposit your checks from anywhere. You can also transfer money, make payments, and perform other account transactions using the mobile app. Netteller online banking is available 24/7 and allows you to complete a variety of account transactions. We encourage all members who have not enrolled to do so now.

ATM Deposits and Night Drop Deposits
Branches that accept ATM deposits include: Gadsden ATMS #1 and #2, Rainbow City, Rockmart, and Hiram. All branches accept night drop deposits. These are currently being processed multiple times throughout the day for the convenience of our members.

Call Center
We have increased our staff to accommodate the higher than usual call volume in our call center. Please give us a call at 1-888-311-3728 to speak with someone today. We appreciate your patience if wait times do exist.
 
Account Solutions
If you have been adversely affected by COVID-19 we have financial assistance options available. Contact 1-877-209-3728 to speak with an Account Solutions representative. Please leave a message if your call is not taken right away. One of our representatives will return your call to help resolve any issues you may be facing.
 
Loans
Our lending specialists are available to help you with your financial needs from the comfort of your home. You can apply online at www.familysavingscu.com or give us a call at 1-844-372-8562 to start the application process. Our specialists will work with you to close your loan electronically.
 
From our Family to yours, stay safe, and we will all get through this together!


03/30/2020

*** Update: This link is no longer active. *** Attention Small Businesses:  To apply for a COVID-19 Economic Injury Disaster Loan click here.  Disasterloan.sba.gov.

Marcie D. Riddle, Director of Business Services 

Family Savings CU

256-439-5888

 

03/27/2020

At Family Savings, we continue to monitor updates regarding the Corona Virus outbreak. In this time of uncertainty, one thing will always remain and that is our commitment to helping our members.
We understand that you may be facing financial concerns or a real hardship during this time, and we want you to know we are here to help.
 
Here are a few things we’ve already implemented to assist:

  • All loan late fees will be waived through April 30th, 2020
  • NGAGE Checking Accounts – the qualification requirement for 12 debit card transactions will be waived through April 30th, 2020 (all other qualifiers remain in effect)
  • Consumer loan payment due date extensions available up to 60 days
  • Consumer mortgage payment due date extensions available up to 60 days
  • Penalty free CD withdrawals (for withdrawals up to $10,000)
  • Lending specialist are available to help with your needs both online or by calling 1-844-372-8562
  • Account Solutions specialist are available to help with payment relief by calling 1-877-209-3728

 
Because you are a part of the FAMILY, please do not hesitate to allow us to help you with any challenges that may arise due to this national health emergency. We will work diligently to find a solution that fits your financial needs.

Contact us at 1-888-311-3728 to speak with a member service representative today.

 03/17/2020

Beginning Wednesday, March 18th, ALL Branch lobbies will be closed. All transactions will be conducted through the drive-thru, electronically or by phone. Night drops will be available at all branches and will be checked throughout the day during business hours.


 03/17/2020

View this email in your browser

Out of an abundance of caution for our members, employees and community, Family Savings will be closing our lobby and offering services by drive-thru only. Please note that CU Shared Branching transactions will be allowed through the drive thru effective immediately.

We would like to remind members that they have access to their accounts through online and mobile banking. Please see more information on services and how to enroll/apply below:

We encourage all members who are not enrolled in the following services to enroll now:
Online/Mobile Banking – Enroll online or through our mobile app via a smartphone. By enrolling in online/mobile banking, you will have access to mobile check deposit, account transfers, transaction history, stop payments, debit and credit card controls and more. 
-
 Online Loan Payments – Pay Family Savings CU loans from funds from another institution. Register your other account or debit/credit card and even set up monthly automatic payments.
Online Bill Pay – Family Savings Free online BillPay is set up through online banking and may be accessed by the FSCU mobile app to schedule payments to companies and individuals. You may send payments electronically or by check to pay bills one-time or monthly.
EStatements/eDocuments – Allow members to view current & past statements as well as important notices and end of the year documents.
ATM/Debit Cards – Be sure to have an active debit card with a PIN # that you may use to make purchases, online orders and use to withdraw cash at any ATM. Visit any branch location to get an instant issued & activated card. You may design a personalized card HERE.
- ATM Deposits and Night Drop Deposits – Branches that accept ATM deposits include: Gadsden ATMs #1 and #2, Rainbow City, Rockmart, and Hiram. All of our branch locations have Night Drop Boxes.
-
 Loans  – Members do not have to visit a branch to get a loan with Family Savings. You may apply for a loan online or by phone at 1-844-372-8562. A loan specialist will contact you to discuss your application and if there are any additional items needed, most can be sent by you snapping a photo and sending securely through our online portal. Once the loan is approved, we can send your loan documents electronically using DocuSign. Once the signed documents are received, we can deposit the loan proceeds into your account.   
 
These remote banking services will help you manage your finances during this interruption in regular, in-person services.

Please click on the hyperlinks above to learn more about each of these services and enroll online or by using our mobile app. If you need assistance with any of these services or have questions, please call 1-888-311-3728.

Wishing you and your family health and well-being.

All the Best,


Monte J. Hill
CEO/President
Family Savings Credit Union